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Return & Refund Policy

Return & Exchange Policy:

  • The return or exchange can be done within 15 days after your order is delivered.

  • In case the customer receives defective/wrong product(s), the reverse pickup will be generated by us and the shipping charges will be covered by us only.

  • Note: It is mandatory to capture a video/photo before shipping the package or handling it to our courier partner.

  • If the customer's pin code is non-serviceable by our courier partners, then the customer is liable to self-ship the product(s) and the shipping charges upto ₹100 are 100% refundable if customer receives defective/wrong product(s).

  • Please courier the product(s) to the following address:  New Era Textiles, 4/22/11/15, Amirtha Nagar Extn., Kuppandapalayam, Kumarapalayam, Tamil Nadu - 638183 

  • Kindly pack the product(s) properly to prevent damage during transit. Please ensure the product(s) must be in unused condition with all tags and packaging.

  • Note: We suggest you to select 'Speed Post' as your courier service rather than using other courier companies. Speed Post is a government-owned entity that operates India's largest postal network and it is totally reliable

 

Refund Policy

  • Prepaid Orders: The refund for the prepaid order will be processed within 7 working days after receiving your order at the warehouse and Quality Check of the product(s). The Refund Amount will be reflected in the respective payment mode.Note: If you've placed a prepaid order using a Refund Coupon, the Value of the Coupon Code will be refunded through a Coupon and the remaining amount will be paid through your original payment mode.

  • For COD Orders: A coupon code of the ordered value will be sent to your registered email address/contact number within 48 hours after receiving your order at the warehouse and Quality Check of the product(s).

Cancellation Policy

  • The cancellation request for your order can be done within 24 hours of placing the order by reaching out to us via Ph number or mail as mentioned in Contact Us.

  • If the order is shipped from the warehouse, it cannot be cancelled. However, if the product(s) is found to be wrong/damaged, you can raise a return request within 15 days of order delivery.

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